How contracted task support works in Japan, for first-time clients
A contracted task service is built around a result you define, a supervisor who answers for it and a price you know first.
The idea in one paragraph
You are buying a result, not directing individuals. You say what has to be done to which goods, how many, by when and how you will judge it. We take that description, ask what is missing, quote one fixed price and organise our own team to deliver. The person in charge on site is our supervisor, and any question from your side goes to the supervisor. Everything else in this page is detail on how that plays out.
Contracted task or directed people: the practical difference
In some arrangements, the client directs each person during the day, deciding who does what and when. A contracted task works the other way round. The client decides the outcome, and the contractor decides how its own people reach it. For you the practical effects are fewer decisions on the day, one point of accountability and a clear check at the end. We do not place our people under your direction, and your staff do not give individual work instructions to our team members.
Step one: describe the task
Send a short message in English or Japanese. Say what the goods are, what should happen to them, the rough quantity, where they are and when you need the result. Photos help. If you are not sure how to phrase it, send what you have and we will ask. Requests are accepted at any hour and we reply within 1 hour.
Step two: we ask, then we confirm the scope
We read the task back, point out anything unclear and agree the acceptance points: what a correct result looks like, how defects are handled, what must not be touched. We also tell you plainly if any part falls outside what we do. We do not operate forklifts or heavy machinery, drive or transport goods, handle hazardous or temperature-controlled goods, food production or regulated pharmaceuticals, or take on work that needs a food-handling or other licence.
Step three: one fixed price, by message
The price is fixed for the task, the batch or an agreed period, quoted from the description, volumes, photos or a short site look. It arrives by message with the scope and the team size, and it is confirmed before any work starts. If the scope changes, we explain the effect and confirm a new price first. There is no rate card, because tasks that look alike can be very different in handling.
Step four: the supervisor briefs and leads
On the day, our supervisor briefs the team on your task and on your site safety rules, which we follow, and leads the work. If you or your staff are present, you speak to the supervisor, who can make changes to how the team works without any need for you to manage individuals. Outside the 23 wards of Tokyo, travel cost was already stated when you confirmed.
Step five: acceptance against your points
When the task is done, the result is checked against the acceptance points agreed earlier. Where useful, we send a photo or progress report. This is the moment that makes the arrangement a contract: there is something concrete to accept. If anything falls short, the next step is clear.
Step six: if something is not right
Tell us within 24 hours. If the work was not done to the agreed standard, we put it right at no extra cost. Because the scope and the points were confirmed by message at the start, the discussion is about the agreed text and not about anyone’s memory. That makes corrections quick and keeps the relationship calm.
What you do not need to do
You do not need to prepare a roster, explain the task to each person, supervise the floor or manage anyone’s day. You do not need a Japanese-speaking manager on site either, since we work in English and Japanese. What you do need to provide is a clear task, access to the goods and the site, and a decision when we raise something that belongs to you.
Words you may see in Japanese
Japanese contracts and emails use a few terms worth knowing. 業務委託 means entrusting a task, and 請負 means undertaking to complete a result; both describe the model we use. 現場責任者 is the on-site supervisor. 検収 is acceptance, the check of the result against the agreed points. 作業チーム is the task team. If a counterpart at your company or a Japanese business partner uses these words, they describe the same thing this page does: a defined result, an accountable supervisor, a fixed price and a clear acceptance step.
Areas and where to start
We work in Tokyo’s 23 wards, in Chiba including Noda, Funabashi, Kashiwa and Yachiyo, in Saitama including Kasukabe, and in Kanagawa, Ibaraki, Tochigi and Gunma. We do not claim licences or certifications, and we state what we cover and what we do not. A first message with the goods, the quantity and the deadline is all it takes to begin.
How it works
Tell us the task
Describe the work, the quantity, the place and the deadline. Photos help.
We confirm by message
We reply within 1 hour with whether we can take it on and a fixed price.
Our supervisor leads the team
The team arrives with a supervisor who directs the work and is accountable for the result.
Check and report
We report when the work is complete, and put right anything reported within 24 hours.
Frequently asked questions
What does 業務委託 or 請負 mean for me as a client?
You buy a defined result. You set the task, scope, quantity, deadline and standard, and our supervisor directs our team and is accountable for the result.
Do I give instructions to the individual people who come?
No. You speak to our supervisor. Your staff do not give individual work instructions to our team members, and we do not place anyone under your direction.
How do I know the price before the work?
A single fixed price is sent by message with the scope and team size and is confirmed before anything starts.
What happens if I disagree with the result?
Tell us within 24 hours. We check against the acceptance points agreed by message, and if the work was not done to that standard we put it right at no extra cost.
Price shown upfront. Book in 2 minutes, reply within 1 hour
Fixed priceTeam + supervisorEnglish and Japanese
Ready to book? Check availability
Inquiries and reservations are accepted 24 hours a day. When you submit, we check availability, assign a cleaner and contact you within 1 hour.
Prefer to talk? LINE · WhatsApp · hello@estreet.jp