Cleaning in Tokyo: your questions answered
Booking, areas, prices, what is included, staff, minpaku, cancellation and insurance. If your question is not here, please message us and we will reply within 1 hour.
Booking and availability
How do I book a cleaning in Tokyo?
Please use the Book now page: choose a service, pick a date and start time on the calendar, enter your address (postal code and map pin), and add your contact details. Requests are accepted 24 hours a day. When you submit, we check availability, assign a cleaner and contact you within 1 hour. Specialist work such as deep cleaning, move-in, hotel contracts and air conditioners goes through the same form as a quote request.
How far ahead do I need to book?
At least 24 hours ahead for standard bookings, for cleaning between 9:00 and 17:00. For same-day needs, please message us on LINE or WhatsApp before 12:00 and we will tell you what is possible.
Is my booking confirmed right away?
You send us a request, and we reply within 1 hour by email (or by LINE or WhatsApp, if you prefer) with your confirmed cleaner and time. Your booking is final once you receive that confirmation.
What are your cleaning hours? Can I book on Sundays?
Cleaning takes place between 9:00 and 17:00. Requests are accepted around the clock. Availability on Sundays and public holidays is confirmed for each request, so please send us the date you need.
Can I use the service just once, without a regular contract?
Yes. Express cleaning, one-time home cleaning and move-out cleaning are priced by home size (from ¥26,000) and can be booked directly online. Regular plans (weekly, monthly and so on) cost the same per visit minpaku hosts can book a single turnover or a recurring calendar, with no minimum.
Can I try it first? I am a first-time customer.
Yes. Express cleaning is the easiest way to try us: a fixed price by home size, no contract. After the visit we can suggest a regular plan that fits your home.
Can I change the date or time?
Yes. Please let us know as early as you can by email, LINE or WhatsApp, and we will move the visit to another slot if one is free.
Areas and travel
Which areas do you cover?
All 23 wards of Tokyo with travel included in the price. We also cover Tokyo's Tama area, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi and Gunma, where we confirm any travel cost before the booking is final. You can find your ward or city on the coverage map.
Is travel included in the price?
Yes, within Tokyo's 23 wards. Outside the 23 wards, we will tell you whether any travel cost applies before you confirm.
Why do you ask for my nearest station?
It helps us plan the route and choose the closest available cleaner. It is optional, but it makes scheduling quicker.
Do you handle minpaku outside central Tokyo?
Yes. Turnover prices are the same for each cleaning, and for areas outside the 23 wards we confirm any travel cost first. If you have several properties, please send us the addresses and we will quote by message.
Prices and payment
How much does cleaning cost?
Prices are fixed per visit and include consumption tax and travel within the 23 wards: residential cleaning (Express, regular or one-time home cleaning, minpaku turnover and move-out) is priced by home size: 1R/1K ¥26,000, 1DK ¥28,600, 1LDK ¥32,500, 2LDK ¥52,000, 3LDK ¥59,800 and 4LDK ¥65,000, the same at any frequency; office ¥7,150 to ¥8,500. Very dirty or oversized homes get a written quote from photos before the visit, and the price stays fixed. Deep cleaning, move-in, hotel contracts and luxury cleaning are quoted by message.
Are there hidden extra costs?
No. Anything outside the listed plan, such as optional extras or special requests, is quoted before you confirm, so there are no surprises.
What payment methods are available?
Payment details are sent with your booking confirmation. Business customers can be invoiced monthly.
Do you offer discounts for several rooms or properties?
Volume and recurring contracts are quoted individually. Please send us the number of rooms, the addresses and how often you need cleaning, and we will reply by message.
Do you guarantee my deposit back after a move-out clean?
No. The decision on your deposit belongs to the landlord or agency. We deliver a thorough clean and can describe exactly what we did.
What is included
What do the cleaners bring?
Cleaning supplies and products are included in every plan. If you have allergies, or would like us to use your own products or vacuum cleaner, please let us know in the booking notes.
What does Express cleaning include?
Express covers the kitchen, bathroom, washbasin, toilet and vacuuming of the floors, with a fast booking slot for short notice. The price is fixed by home size, from ¥26,000 (1R/1K) to ¥65,000 (4LDK), and does not change on the day. It is the easiest way to try eStreet! before choosing a regular plan.
Can I change the tasks each time? How do I give instructions?
Yes. Please add your priorities in the booking notes. For recurring plans, you can message us on LINE, WhatsApp or by email at any time, and we will update the checklist for the next visit.
Which tasks can you not do?
Standard plans do not include moving heavy furniture, working at height on ladders, washing high-end clothing, cleaning precious metals or machine polishing. If you are unsure, please ask us, and we will quote any specialist work separately.
Do you move furniture or do laundry and linen changes?
We clean surfaces and floors that we can reach, and we do not move furniture. Home plans do not include laundry. Minpaku turnovers can include bed making and restocking linen and amenities, so please tell us how your property is set up.
Can I use the service if I have a pet?
Generally, yes. Please tell us the type, size and temperament of your pet when you book, so we can plan the visit.
Do I need to be home?
No, if access is arranged in advance, such as a key box, concierge or smart lock. Please share the access method when you book.
Staff and working in your home
Who actually does the cleaning?
eStreet! is your point of contact for booking, scheduling and communication. Cleaning is carried out by trained cleaners from our vetted operations partner, Global Access Co., Ltd., following the checklist for your plan.
Can I change my cleaner?
Yes. If your cleaner is not the right fit, please let us know and we will arrange a different cleaner for the next visit. For recurring plans, we aim to send the same cleaner each time.
Do the cleaners speak English?
We communicate with you in English and Japanese by email, LINE and WhatsApp. On site, cleaners can manage basic communication, so please put detailed instructions by message when you book and we will pass them on.
Minpaku, Airbnb and business
Do you clean Airbnb and minpaku rentals?
Yes. Turnover cleaning is priced by room size from ¥26,000 (1R/1K), scheduled around your check-in and check-out. There is no minimum: book a single turnover or a recurring calendar.
Will I get photos after each cleaning?
Yes. We send photos or a message when the cleaning is complete, and we tell you straight away about any damage, missing items or access problems, so you can act before the next guest arrives.
Can you sync with my reservation calendar?
Yes. Please share your calendar link when you book, and we will schedule turnovers around your check-outs and check-ins.
Can I be invoiced separately for each owner or property?
Yes, for business accounts. Please tell us how you would like invoices split, and we will set it up in your quote.
Cancellation, insurance and quality
What if I need to cancel?
Please let us know as early as you can by email, LINE or WhatsApp. Bookings cancelled less than 24 hours before the scheduled start may be subject to a 50% cancellation fee, to compensate the assigned operations team. Recurring plans can be cancelled with 48 hours’ notice before the next visit; with less notice a cancellation fee may apply. The terms are also stated in your booking confirmation.
Are the cleaners insured? What if something is damaged?
Liability insurance is held by our operations partner for work carried out on your property. If anything is damaged, please tell us as soon as possible and send photos. We will look into it and handle the matter with our partner and its insurer.
What if something was missed?
Please report it within 24 hours of the visit and send a photo. We will send a team to re-clean the specific area at no additional cost. Refunds are considered case by case.
Price shown upfront. Book in 2 minutes, reply within 1 hour
Fixed priceTeam + supervisorEnglish and Japanese
Ready to book? Check availability
Inquiries and reservations are accepted 24 hours a day. When you submit, we check availability, assign a cleaner and contact you within 1 hour.
Prefer to talk? LINE · WhatsApp · hello@estreet.jp