How to choose a cleaning company in Tokyo
A buyer's checklist for offices, property managers and hosts: what to ask, what to verify and what to avoid.
Who is this service for?
- Office and shop owners
- Property and facility managers
- Minpaku and apartment-hotel operators
The six checks
- 1. Price: is it per visit and tax-inclusive, with travel stated?
- 2. Scope: what does a visit include and exclude?
- 3. Language: can you talk to the team in the language you use?
- 4. Insurance: liability cover for damage, and who holds it
- 5. Continuity: how are absent cleaners replaced?
- 6. Reporting: photos, messages or monthly reports
Warning signs
Be cautious of prices that do not say whether tax and travel are included, no description of what a visit covers, no named contact, guarantees of outcomes such as a deposit refund, and no written replies.
How eStreet! answers the six
Prices on our pricing page are tax- and travel-inclusive in the 23 wards. Scope is listed on each service page. We communicate in English and Japanese. Cleaning is carried out by our operations partner, Global Access Co., Ltd., which holds the liability insurance. We confirm replacements and report by message, and we quote anything outside the standard scope before booking.
Questions to ask on the first call
A good first call is a short interview. Ask what exactly is included in the price, whether the price is fixed or depends on the condition, how many cleaners will attend and for how long, and whether supplies are included. Ask who you will communicate with and in which language, how bookings are changed, and what happens if a cleaner is sick. Ask for the answers by message. A company that responds clearly and promptly before you pay is likely to behave the same way after.
Reading quotes and avoiding surprises
Compare quotes on the same basis: area or room count, number of cleaners, the scope of tasks and whether tax and travel are included. A very low price often hides a very short visit or an exclusion list that removes the tasks you care about. Beware of vague wording such as and more or standard cleaning that is not defined. Check cancellation terms and payment methods, and ask how problems after the visit are handled. A clear quote is a sign of a company that has done the job before.
Start small and judge on results
Rather than signing a long contract, start with one visit or a short trial and judge the result against your own checklist. Did the cleaner arrive on time, communicate well, follow the scope and leave no surprises? Was the home or office to the standard you expected? If you manage several sites or run a short-stay business, test one property first. Choose the company that is open about what it can and cannot do, because honesty at the start is the best predictor of reliability later.
A short checklist to take with you
Before you decide, confirm by message: what the price includes, how many cleaners, whether the price is fixed, whether supplies are included, how to cancel or change a booking, who you speak to and in which language, and what happens if there is a problem. Keep the answers, because they are the basis of a fair comparison.
How much does it cost?
Business services are quoted in yen, tax included, based on rooms, visits and hours. For reference, our fixed per-visit prices are on the pricing page.
Frequently asked questions
Should I choose the cheapest quote?
Please compare scope first. A low price that covers fewer rooms or a narrower scope may cost more per square metre.
Is a trial worth it?
Yes. A one-time Express clean shows quality, communication and punctuality before a regular contract.
Price shown upfront. Book in 2 minutes, reply within 1 hour
Fixed priceTeam + supervisorEnglish and Japanese
Ready to book? Check availability
Inquiries and reservations are accepted 24 hours a day. When you submit, we check availability, assign a cleaner and contact you within 1 hour.
Prefer to talk? LINE · WhatsApp · hello@estreet.jp