Contact eStreet! cleaning
We reply by email within 1 hour, in English or Japanese.
Inquiries and reservations are accepted 24 hours a day. We check availability, assign a cleaner and contact you within 1 hour.
Send us a message
Where we clean across Kanto
Tap a ward or city to see its page, check travel and start a booking. Gold markers are Tokyo's 23 wards (travel included); navy markers are other Kanto areas (travel confirmed before booking).
Other ways to reach us
For same-day requests, please message us on LINE or WhatsApp before 12:00.
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How we handle your message
Every message to eStreet! is read by a person on our team, and we reply by message within one hour during our open hours, in English or Japanese. You can write by email, LINE, WhatsApp or the form on this page, and the channel does not affect the speed or the price. If your question involves a booking, include the address, the service, your preferred date and any access arrangements, so that we can answer in one reply instead of several.
What to include for a quote
For specialist or business services, a good first message includes the property type and address, the size or number of rooms, a few photos of the main areas, the date you need the work done and any building rules we should know. For hotels and apartment hotels, add the number of rooms and typical daily turnovers. For offices, add the opening hours and number of toilets and pantries. We confirm the scope and price by message before anything is booked.
Urgent and same-day requests
Standard bookings need at least 24 hours of notice. If you need same-day help, message us on LINE or WhatsApp before 12:00 with your address, the type of cleaning and photos if possible. We check capacity for the afternoon and reply with whether we can attend and the price before anyone is dispatched. We cannot always say yes, and we will tell you honestly if we cannot, with the earliest alternative.
Language, privacy and what happens next
We communicate in English and Japanese. Information you send is used to answer your request and carry out the service; our privacy policy explains the details. After you contact us, you receive a written reply and, for a booking, a confirmation with the date, scope and price. If something changes, tell us as early as you can, and we will adjust. Our operations partner, Global Access, supports scheduling in Tokyo.
Common questions about getting in touch
Can I call? We work mainly by message so that everything is recorded, but we can arrange a call if you ask. Do you charge for quotes? No, quotes are free. What are your hours? Requests are accepted 24 hours a day, and visits take place between 9:00 and 17:00. Where are you based? We serve Tokyo's 23 wards and nearby prefectures, and work through our operations partner in Tokyo.
Where we work
We serve Tokyo's 23 wards, the Tama area, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi and Gunma. Prices on our pricing page include travel in the 23 wards. For other areas we confirm any travel cost by message before the booking is final. If you are not sure whether your address is covered, send it to us, and we will tell you.
Feedback and corrections
If a visit did not meet your expectations, tell us as soon as you can, with a photo if possible, and we will respond promptly and put it right where we can. If you spot an error on this site, such as a wrong price or an out-of-date detail, please tell us. We would rather correct a mistake than leave it. If you reach us outside open hours, your message is saved and answered at the start of the next working period, and any urgent same-day request is best sent before 12:00 on LINE or WhatsApp, with the address and a photo if you have one.
Ready to book? Check availability
Inquiries and reservations are accepted 24 hours a day. When you submit, we check availability, assign a cleaner and contact you within 1 hour.
Prefer to talk? LINE · WhatsApp · hello@estreet.jp