Apartment-hotel cleaning in Tokyo
Managed turnover cleaning between check-out and check-in for apartment-hotel and serviced-apartment operators, so you stop recruiting and chasing individual cleaners.
Who is this service for?
- Apartment-hotel and serviced-apartment operators with several rooms or buildings
- Operators in Minato, Chuo, Shibuya, Shinjuku and Chiyoda
- Teams that recruit and schedule individual cleaners themselves
- Operators who need English and Japanese communication with the team
What is included in the clean?
- Check-out to check-in room turnover
- Bed making and linen set-up to your standard
- Kitchen, bathroom and living-area cleaning
- Towels, toiletries and guest supplies replenished
- Final presentation check
- Reporting of damage, missing items and maintenance issues
The problem we solve
Many apartment-hotel operators arrange turnovers one cleaner at a time: advertising the role, interviewing, training and then finding cover when someone cancels. Because turnovers happen in a tight window, one missed shift can delay a guest's check-in. We take that coordination off your team.
How we start
Please tell us about your properties, the number of rooms, your check-in and check-out times and how we gain access. We will agree a checklist for each property and send a written quote. You are welcome to start with one building and expand later.
What apartment-hotel operators need from a cleaning partner
Apartment hotels combine the rhythm of a hotel with the layout of a home. Rooms have kitchens, washing machines and living areas, guests stay several nights, and turnovers are frequent. A cleaning partner therefore has to deliver a hotel standard in a home-sized space, on a predictable schedule, with clear reporting. We agree the checklist per property type, including how beds are made, how the kitchen is reset and what happens to consumables, so that the same result is repeated across every unit and building.
Coordinating across buildings and wards
Operators in central Tokyo often manage floors or whole buildings across Minato, Chuo, Shibuya, Shinjuku and nearby wards. We schedule teams by building, sending a consistent cleaner to each location where possible, and confirm the plan by message. Access arrangements such as key boxes, entry codes and building rules are collected up front. When check-outs cluster on the same morning, tell us the priority order and we plan the day around it. You receive a single point of contact and a monthly invoice, not a separate arrangement per property.
Reporting, quality and change
After each turnover we confirm completion and flag damage, missing items or maintenance concerns, with photos when useful. Over time, we review the checklist with you and adjust it if guest feedback or housekeeping findings suggest changes. If occupancy rises or falls, tell us and we adjust staffing. We do not promise capacity we cannot deliver, and we will say early if a request is beyond what a given day allows. Communication is in English and Japanese, which suits operators with overseas owners or international teams.
Requesting a plan
Send the building or buildings, number of units, unit types, typical stay length, turnover volume and your preferred hours. We reply by message with a proposed checklist, schedule and price, and can begin with one building to compare against your current arrangement.
How much does it cost?
Business services are quoted in yen, tax included, based on rooms, visits and hours. For reference, our fixed per-visit prices are on the pricing page.
Frequently asked questions
Can you work around our check-in and check-out times?
Yes. We plan staffing around your windows and agree the schedule before starting.
Do you speak English?
Yes. We communicate in English and Japanese.
Who handles linen?
We agree this for each property: an outside supplier, your in-house laundry or your own spare sets.
Price shown upfront. Book in 2 minutes, reply within 1 hour
Fixed priceTeam + supervisorEnglish and Japanese
Ready to book? Check availability
Inquiries and reservations are accepted 24 hours a day. When you submit, we check availability, assign a cleaner and contact you within 1 hour.
Prefer to talk? LINE · WhatsApp · hello@estreet.jp