Manual unloading and putaway of light cartons in Tokyo
When a delivery of light cartons arrives, we unload by hand, check the count and put the goods away where your location plan says.
What we mean by light cartons
This service is for cartons that a person can carry comfortably by hand, such as boxes of apparel, stationery, small goods, accessories, packaged consumables and similar. We agree the typical carton size and weight range before the work, and the supervisor checks the first few cartons on the day. If a delivery turns out to contain heavy or awkward items, we set them aside and tell you, because they need equipment and training that this service does not include.
Unloading by hand, not with machines
Cartons are taken off the vehicle or the pallet by hand and carried to the receiving area. We do not use forklifts, pallet jacks that need a licence or other heavy machinery, and we do not drive. Where your vehicle is unloaded to a ramp or a dock, the team works from that point. If the carrier arrives with cartons stacked high, the supervisor decides with you how to take them down safely before any cartons are lifted.
Counting at the door
The first step after unloading is the count. The team compares the cartons with the delivery note you provide, notes any outer-carton damage with a photograph, and reports shortages or extras. We do not accept or reject the delivery on your behalf. We record what is found, and you decide how to respond to the carrier or the supplier. This record is often the most useful part of the report.
Putaway to your location plan
Putaway needs a map. Give us your location codes, a drawing or photographs of the shelves, and a rule for deciding which cartons go where, for instance by product code or by size. The team places cartons at the stated locations, with labels facing out, and the supervisor records where each product has gone. If a location is full or not matched, the carton goes to a marked overflow spot and appears on the exception list.
How a contracted task works for putaway
You define the task: this delivery, these locations, this date. Our own supervisor directs our team, makes the decisions about order and handling on the day and answers for the result. You do not instruct individual team members, and we are not placed under your direction. The price is fixed for the delivery or the agreed period and confirmed by message before work begins, so you know the cost before the truck arrives.
Arranging around a delivery window
Deliveries rarely arrive at the exact time announced. Tell us the expected window and a contact who can confirm the arrival. The supervisor plans to be on site in time and keeps in touch by message. If the delivery is delayed, we agree by message whether to wait or rebook, before any change to the price, so that you are never surprised by the arrangement.
Keeping aisles and exits clear
Receiving areas become unsafe when cartons spill into walkways. The supervisor marks a staging zone, stacks only to the height your site rules allow and keeps exits and equipment clear. Before leaving, the team returns the receiving area to the state you specified. If your site has areas that must stay free, such as fire equipment or emergency exits, tell us during the briefing.
Preparing the receiving area
A short preparation makes a large difference. Clear the floor between the door and the first shelf, mark the location plan on the shelves or on a printed sheet, and tell us where empty cartons and packing waste should go. If the delivery is large, you can place a table or a cart for the delivery note and for cartons that need to be opened. The supervisor will walk the route from the door to the farthest shelf before starting, so the team knows the distances and any step or narrow turn along the way.
Picture a delivery of mixed small goods
Imagine a delivery of a hundred or so cartons holding stationery, small household items and accessories, each carton marked with a product code. The team unloads to a staging zone, counts against the note, photographs anything damaged, then carries cartons to the shelves by code, working along one aisle at a time rather than crossing the building repeatedly. The final report lists the count received, the location of each code and the exceptions. That is the whole task.
What we do not take on
We do not unload heavy pallets with machinery, operate forklifts, drive or arrange transport, or handle hazardous or temperature-controlled goods. Anything that needs a food-handling or other licence and regulated pharmaceuticals are also outside the scope. Night or heavy-manual shifts happen only by agreement. If the delivery includes any of these, the supervisor separates them and informs you instead of guessing.
Quoting, reply time and correction
Send the expected number of cartons, their size and weight range in general terms, the route from the door to the shelves, the location plan and the date. We reply within one hour with a fixed price. If something is not to the agreed standard and you report it within 24 hours, we put it right at no extra cost. Outside the 23 wards, travel cost is stated before you confirm. Our operations partner is Global Access Co., Ltd.
How it works
Tell us the task
Describe the work, the quantity, the place and the deadline. Photos help.
We confirm by message
We reply within 1 hour with whether we can take it on and a fixed price.
Our supervisor leads the team
The team arrives with a supervisor who directs the work and is accountable for the result.
Check and report
We report when the work is complete, and put right anything reported within 24 hours.
Frequently asked questions
How heavy can the cartons be?
They must be comfortable for one person to carry. We agree the typical size and weight range beforehand and set heavy items aside.
Can you work with a delivery that comes in a time window?
Yes. Tell us the window and a contact. The supervisor plans to be on site and keeps in touch by message.
Do you accept the delivery on our behalf?
No. We count, photograph any damage and report. You decide how to respond to the carrier or supplier.
What if the shelf location is full?
The carton goes to a marked overflow spot and appears on the exception list for your decision.
Price shown upfront. Book in 2 minutes, reply within 1 hour
Fixed priceTeam + supervisorEnglish and Japanese
Ready to book? Check availability
Inquiries and reservations are accepted 24 hours a day. When you submit, we check availability, assign a cleaner and contact you within 1 hour.
Prefer to talk? LINE · WhatsApp · hello@estreet.jp