Returns checking and re-shelving support in Tokyo
Returned goods are checked against your grading rules, repacked where you say, and returned to stock, for a fixed price per batch.
Why returns pile up
Returns arrive unpredictably, in cartons of different sizes, often with the original packaging damaged and the paperwork separate. They are not urgent when they come in, so they wait, and the longer they wait, the harder they are to match with their orders. Clearing them as a defined batch, with a rule and a date, turns an open-ended nuisance into a closed task, and it brings sellable items back to the shelf sooner.
Grading rules you decide
Your rule is the point of the whole task. Typical grades are resellable as new, resellable after repacking, to be held for your decision and not resellable. You tell us what each grade looks like: a photo of each, with notes such as unopened seal, missing accessory, visible wear, damaged outer box. The team follows your photos and does not invent grades. Items that fit no grade go to the hold pile, with a photograph for you.
Matching items to their records
If returns come with slips, order numbers or return labels, the team records them next to the item and the grade in a simple list. If they do not, we record what is on the item and the carton instead. We do not decide whether a customer should receive a refund or a replacement, and we do not contact customers. Our task is to look at the goods and tell you what is in the carton.
Repacking and re-boxing for resale
Items graded as resellable may need new packaging, a fresh polybag, a replacement label or the removal of a customer’s sticker. You specify what each grade requires, and the team does the work to your sample. The first piece is photographed and sent to you by message for approval, then the batch follows. Items that need cleaning beyond a light wipe or repair are not part of this service and go to the hold pile.
Re-shelving to the right place
After grading and any repacking, the items go back to stock. Give us the location codes or a drawing, and a rule for where each product belongs. The team places each item where it should be, labels out, and the supervisor records where the batch went. If a location is full or there is no location for a product, the item goes to a marked spot and appears on the exception list.
How a contracted task works for returns
You define the task, the grading rules, the quantity, the deadline and the standard. Our supervisor directs the team on site and answers for the result. Your people do not instruct individual members of our team, and we are not placed under your direction. The price is fixed for the batch or agreed period and confirmed by message before work begins, so a large return after a sale does not create an unknown bill.
Quoting from photos and an estimate of the pile
To quote, we need a photograph of the pile, the approximate number of cartons or items, a description of the goods, your grading photos and the date you need it done. A short site look can replace photos. We reply within one hour with a fixed price. If the pile turns out materially different from the estimate, the supervisor tells you by message and we agree a revised price before taking on the difference.
What the report tells you
The report lists the counts per grade, shows photographs of typical items for each grade and of anything unusual, and gives the list of items on hold. It also records where the resellable items have been placed. Because the report is built from your grading rules, you can use the numbers directly to update your stock and to see what was lost. If a grade was applied incorrectly and you tell us within 24 hours, we re-check it at no extra cost.
A returns batch, step by step
Picture a carton of fifty returned items after a sale. The team opens it, takes out each item, compares it with your grading photos, places it in a grade tray, repacks the resellable ones, and records the count. Items that fit no grade are photographed and set aside. At the end the carton is empty, the trays are counted and the report shows the result per grade. The same flow repeats carton by carton until the pile is gone.
What we do not handle
We do not repair, test or clean electronic goods, handle hazardous or temperature-controlled returns, or handle regulated pharmaceuticals or food that requires a licence. We do not operate forklifts or heavy machinery, drive or transport goods, or take returns collected from consumers. Night or heavy-manual shifts happen only by agreement. If a carton contains anything of this kind, it is set aside and reported.
Areas, language and site rules
We work in Tokyo’s 23 wards, Chiba, Saitama, Kanagawa, Ibaraki, Tochigi and Gunma. Outside the 23 wards, travel cost is stated before you confirm. The supervisor takes your site safety briefing before the team starts. Requests are accepted at any hour, in English or Japanese, and with our operations partner Global Access Co., Ltd. we keep the process straightforward.
How it works
Tell us the task
Describe the work, the quantity, the place and the deadline. Photos help.
We confirm by message
We reply within 1 hour with whether we can take it on and a fixed price.
Our supervisor leads the team
The team arrives with a supervisor who directs the work and is accountable for the result.
Check and report
We report when the work is complete, and put right anything reported within 24 hours.
Frequently asked questions
Do you decide refunds or contact customers?
No. We check and grade the goods by your rules and report what is in each carton. Decisions about customers stay with you.
What if an item fits none of my grades?
It goes to the hold pile with a photograph, and you tell us how to treat it.
Can you repackage resellable items?
Yes, to your sample. We photograph the first piece for your approval by message before continuing.
Do you repair or clean returned goods?
Only a light wipe where you ask for it. Repair or deeper cleaning is outside the service and goes to the hold pile.
Price shown upfront. Book in 2 minutes, reply within 1 hour
Fixed priceTeam + supervisorEnglish and Japanese
Ready to book? Check availability
Inquiries and reservations are accepted 24 hours a day. When you submit, we check availability, assign a cleaner and contact you within 1 hour.
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