Ecommerce fulfilment support in Tokyo for online shops
When your online orders outgrow your packing table, we take on the picking, packing, returns checking and labelling as a contracted task at a fixed price.
When orders outrun the packing table
Small online shops usually start with one person packing at the kitchen table or a corner of a stockroom. It works until a campaign, a seasonal peak or a new marketplace listing doubles the daily volume. Then packing delays reach customers, reviews suffer and the owner stops answering messages because every spare minute goes into tape and bubble wrap. A contracted fulfilment task lets you hand a defined batch to a separate team, so the owner’s attention returns to selling and the parcels still leave on schedule, even in the weeks when volume is hard to predict. You can also hand over one recurring batch, such as every Monday’s weekend orders, and keep the rest in house. We tell you by message what the team will need on the day, so the storage area is ready when we arrive, and you keep full control of what is sent out.
Picking and packing an order, step by step
You give us the order list, the item locations or a simple shelf map, and your packing standard. Our team picks each line, checks the item against the list, wraps it as you specify, places any inserts such as leaflets or thank-you cards, closes the carton and applies the shipping label you supply. Mixed baskets, single-item orders and gift orders can each have their own instruction sheet. Our supervisor reads the sheet to the team before the first carton is closed, so everyone packs the same way.
Returns: checking and putting back on the shelf
Returned items arrive in every condition. Our team opens each return, compares it with your criteria for resale, sorts it into the groups you define, such as resellable, needs repacking and set aside for your decision, and puts the resellable ones back to their shelf location. Anything outside your criteria is not guessed at. It goes into the set-aside group with a photo so you can decide. This keeps stock figures honest and stops damaged goods from re-entering the shelves.
Labels, inserts and set assembly
Online shops often need the same small corrections again and again: a barcode sticker on a new batch, a Japanese-language label over an overseas one, a two-item bundle packed into one box, a free sample added to qualifying orders. These are repetitive manual tasks with a clear rule, which is precisely what a supervised team handles well. Light items only; we assemble sets and kits that two hands can carry, and we follow your sample for the finished look.
How a contracted task works here
This is a task service, not a placement of individuals. You define the task, the quantity, the deadline and the quality standard. Our own supervisor directs our team on your goods and is accountable for the result, so you do not need to give instructions to individual team members. If something in the batch is unclear, the supervisor asks you by message and waits for your answer rather than improvising. The work is carried out with our operations partner Global Access Co., Ltd.
A fixed price per batch
We quote from the task description, the number of orders or items, photos of the goods and the storage area, or a short site look. You receive one fixed price for the batch or for an agreed period, confirmed by message before anything starts. The price covers the whole batch, and there is no meter running on your goods. If the volume turns out different from what you described, we tell you before continuing and agree the change by message.
What we do not take on
We do not drive or deliver, so carrier pickup and last-mile transport stay with your courier. We do not operate forklifts or other machinery, handle hazardous or temperature-controlled goods, pack food that needs a food-handling licence, or process regulated pharmaceuticals. Night or heavy-manual shifts are only possible when agreed in advance. If an item in your range falls outside this list, we say so plainly and ask you how to proceed instead of guessing.
What to send us first
A good first message includes the product types and approximate size and weight, the number of orders or items to process, the packing standard with a sample photo if you have one, the deadline, and the address of the storage area. Photos of the shelves and the packing materials help us estimate accurately. You can write in English or Japanese at any hour. Our supervisor will also brief the team on your site’s safety rules before starting.
Areas, language and putting things right
We work across Tokyo’s 23 wards and in Chiba, Saitama, Kanagawa, Ibaraki, Tochigi and Gunma, with any travel cost stated before you confirm outside the 23 wards. After a batch, we send a photo or progress report where useful. If something was not done to the agreed standard and you report it within 24 hours, we put it right at no extra cost.
How it works
Tell us the task
Describe the work, the quantity, the place and the deadline. Photos help.
We confirm by message
We reply within 1 hour with whether we can take it on and a fixed price.
Our supervisor leads the team
The team arrives with a supervisor who directs the work and is accountable for the result.
Check and report
We report when the work is complete, and put right anything reported within 24 hours.
Frequently asked questions
Can you pack orders with our own boxes and labels?
Yes. You supply the cartons, materials and shipping labels or tell us where they are stored, and we pack to your standard.
Do you handle courier pickup or delivery?
No. We do not drive or transport goods. The carrier collects from your site as usual.
What happens to returns that do not meet our resale criteria?
We do not guess. They go into a set-aside group with a photo, and you decide what happens next.
How do I get a price for a batch?
Send the order count, item types and a few photos. We reply within 1 hour with a fixed price, confirmed by message before work starts.
Price shown upfront. Book in 2 minutes, reply within 1 hour
Fixed priceTeam + supervisorEnglish and Japanese
Ready to book? Check availability
Inquiries and reservations are accepted 24 hours a day. When you submit, we check availability, assign a cleaner and contact you within 1 hour.
Prefer to talk? LINE · WhatsApp · hello@estreet.jp